SHIPPING & FAQS
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Products will be shipped from the closest warehouse containing your stock items. We have warehouses in New Zealand, Belgium, US, UK and China.
DO YOU SHIP WORLDWIDE?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States 6-10 Business days
Canada, Europe 5-10 Business days
Australia, New Zealand 15 Business days
Mexico, Central America, South America 15 Business days
*This doesn’t include our 2-5 day processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
IS IT SAFE TO ORDER ONLINE?
It is very safe thenewbornstore.com uses industry standard SSL encryption to protect your details. Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
CAN I PLACE MY ORDER OVER THE PHONE?
Unfortunately not. All orders need to be placed on our website.
CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?
We wouldn’t be human if we didn’t change our minds. Once your order is submitted, we create a four hour window so you can make any amendments prior to dispatch. Please contact us within four hours of submitting your order to ensure we can catch it in time.
WHAT CURRENCY WILL I BE CHARGED IN?
All transactions are charged in GBP. Our website currency converter can help to estimate the exchange rate in your local currency.
HOW CAN I CONTACT YOU?
Contact us by filling out a contact us form.
I'M HAVING TROUBLE PLACING MY ORDER ON YOUR WEBSITE. HELP!
While thenewbornstore does it's best to ensure that our E-commerce experience is consistent, enjoyable, and functional across all modern browsers and devices, occasionally something small may not function properly on older browsers when an update to our code is pushed. If you are having trouble logging in, creating an account, or placing an order, we highly recommend you first update your browser to the newest version.
Chrome | Firefox | Safari | Internet Explorer
Or, simply trying another browser will usually work too! We prefer Chrome here at www.thenewbornstore.com
We apologise for any inconvenience. If you still need help or are experiencing issues, please don't hesitate to contact us here!